| Site
Building
1. How do I get started building my web site?
To get all the information about getting started building
your website, refer our online help section.
2. How do I redirect visitors from my old site
to my new site?
There are various ways of redirecting your visitors
from your old site to your new site:
1. You can leave a message on your old site and give
a link to your new site.
2. You can put meta tags that will automatically redirect
your visitors from your old site to your new site.
3. You can also redirect your domain name to our server.
Then your visitor will never see your old site. They
can directly view your new website.
3. How come my site looks different on a different
web browser?
The browsers are made by different companies and they
operate a little differently. Each browser can also
have various versions. While one version might support
your format, other version might not – the result
is your site looks different.
Our software is compatible with Netscape 6.0 or higher
and Internet Explorer 5.0 or higher (today 75% of the
users use these browsers). Your site will look more
or less identical with these browsers and their higher
versions.
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Login Trouble
4. I’m having trouble logging in. What
should I do?
If you are having trouble in logging in, it usually
has to do with one of the two problems
1) The system doesn’t accept your user
name and password
If this problem occurs, then you can e-mail your password
to us.
2) The system accepts your user name and password
but you are actually not logged in
This problem arises even if you are successfully logged
in. But anytime you try to edit something, you are prompted
again to login. These are the problems with cookies
file. A cookie is a piece of information sent by a web
server to the user’s computer. The browser saves
this information and sends this back to the server whenever
you visit our website. It is essentially used as a security
measure.
To avoid this problem: (For Microsoft
Internet Explorer)
- Click on Tools
- Click on Internet Explorer
- Click on Delete Cookies
- Click on OK
- Restart your computer
- For Netscape Navigator
- Click on Tasks -> Privacy & Security ->
Cookie Manager -> View Stored Cookies
- Click the Advanced Category and select Cache
- Click on Remove All Cookies button
- Click on OK
- Restart your computer
For other browsers, go to help, search for cookies,
and delete them.
If you are still unable to login, please contact us
with your web address along with a copy of the error
message.
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Font
5. How do I change my text font?
You can change your text easily with Copyright Statement
Editor, Site Name Editor etc. Before start changing
you need to know how to select the text you want to
apply formatted font. To select text move the mouse
cursor in front of the text you want to select. Click
the left mouse button and hold the mouse button down
while you move your mouse to the end of the text you
want to select. Now release the mouse button. The text
will be selected.
To change font –
- click on the down arrow by Font to change the font
type
- click on the down arrow by Size to change font
sizes.
- click on B to boldface the font
- click on I to italicize the font
- click on U to underline the font
6. How come my font style or size won't change?
You must be facing either of these problems:
1. After selecting the text if you choose the default
font style and size, then your font will not change.
You have to choose some other font style and size, then
you will see the changed font.
2. If you click on save while the text is selected
then your changed font will not work. Therefore make
sure to click elsewhere before you click on “Save”
button.
7. How do I change the title of my page?
To change your page title -
- click on Edit Page Title
- the Page Selection window appears
- enter the new names to change the existing page
titles and the navigation menu titles according to
your wish.
- click on the OK button.
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Image
8. How come my image won’t work?
There may be various reasons:
? Your image won’t work if it is not in .jpg,
.jpeg or .gif format – the web compatible image
format.
? Your image won’t work if it is bigger than 640X640
pixels – the maximum size.
? Check the image file name. It should contain only
alphanumeric character i.e. any letter from A-Z or a-z
or digit 0-9. If it contains any other character, it
won’t work.
? Try to open your image, rename it and then save it
again. Sometimes image editing programs insert improper
codes into an image. In that case image doesn’t
work.
9. How do I add an image?
You can add images through Content Management. To add
or change the current image -
? go to Content Editor page
? select the content number and click on Edit
? the Content Updation page appears
? click on the link Change Image
? the Image Manager appears, which will help you to
change your images
? select images from My Gallery or Z-Gallery and Upload
? get a preview of the image
? if you don’t like it click on Delete
? if it is okay then click on OK
? the Content Updation page appears with the changed
image
? click on OK
? the image is added along with the content of that
web page
10. How do I resize my images?
Resizing images can only be done by changing the image
cell properties through Content Management. To edit
image cell properties –
? click on Edit Cell Property in the Content Updation
page
? change vertical or horizontal alignment and height
or width
? change background color
? click on OK
? the Content Updation window appears with the changes
? click on OK
? the changes can be viewed in your web page
11. How do I add images from the Image Library?
We provide two types of image library or gallery –
My Gallery and MOL-Gallery. While My Gallery allows
you to choose from images stored in your local files,
MOL-Gallery offers you various category of images from
which you can choose the relevant one for your web page.
To add images, read How do I add an image.
12. How do I delete images?
Images can be deleted through content management. Go
to Content Editor, click on the Delete button for specific
content that contain images.
If the content page consists of both image and content
text, there is no provision of deleting only the current
image. If you click on Delete button, image along with
content will be deleted.
13. I upload an image to my template and it
won't change. How come?
That means you are viewing the cached version or memorized
version of your web page. Your computer is not accepting
the refreshed page from our server. You need to delete
your temporary files and clear your cache.
For Microsoft Internet Explorer:
- click on Tools
- click on Internet Options
- click on Delete Files (in the Temporary Internet
files section)
- click on OK
- restart your computer
For Netscape Navigator:
- open Edit menu
- choose Preferences
- double click on the Advanced category
- select Cache
- click on the Clear Disk button and Clear Memory
Cache button
- click on OK
- restart your computer
14. What is the maximum size image I can add?
The maximum size can be 640x640 pixels, which is equivalent
to 18 cm by 18 cm on standard resolution settings.
15. Can I change the background image of my
web page?
No, right now you don’t have the provision of
changing background image of your web page. However
you can edit the images that have been added with content.
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Link
16. How do I create a link?
You can create links when you work with Company Slogan
Editor, Copyright Statement Editor and Content Editor.
There are 2 ways of creating links:
1) If you want to link your page with any other page
of your website or some other website
- type the address of the webpage
- press Enter
It will turn into a link. Now open the page where
you have placed the link, click on the link, the linked
page will open.
2) Alternatively, if you like to provide link on any
text
- select the text
- click the icon Insert or Make URL
- a dialog box will appear
- enter the hyperlink information – choose
the type of the web address from the drop down menu
Type
- enter the complete URL of the webpage that you
want to link
- click OK
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Content
17. May I have adult content on a site with
you?
According to our Terms of Service –
“You should not upload unlawful documents. These
are pornographic, abusive, threatening, harmful, obscene,
racial, libelous issues”. In some cases there
may be exceptions. You can sell adult products but there
should not be any nudity or sexual acts.
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Customer
Support
18. Do you have a live contact support phone
number?
You can always call us at 1-800-563-6771
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SEO
19. How do I get my site listed on search engines
and directories?
We will submit your your website to search engines
and directories so that it can get listed by them.
20. How long does it take for my website to
show up on search engines?
It depends on the time the search engines take to list
a site. It may take 3 months or more or it can get listed
within 3 weeks.
21. What do meta keywords and meta description
refer to? How do I insert them into my website?
Meta keywords and meta description refers to Meta tags,
which are special HTML tags that provide information
about a web page to Search Engine spiders. These tags
are placed after the title tag and improve your search
engine ranking.
Meta description tags contain a brief and concise summary
of your page’s content. This description is used
by search engines to find you and place you in the search
results and search directories. Browsers can see part
of this description right under the Site Name when the
search results appear on the screen.
Meta Keyword tags are added right after the Meta description
tag in your HTML page. These tags basically contain
relevant keywords, separated by coma.
Unfortunately, right now, we don’t provide pages
to insert meta tags.
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Marketing
22. Marketing Your Site.
Once you generate your website on the internet, you
need to get visitors. And to get visitors you must have
a good marketing strategy to promote your site. The
internet is a vast medium where thousands of websites
gather. Therefore it is very easy to be lost in this
crowd of websites.
The most effective and easy way to market your site
is through search engines. Today more than 85% of visitors
find relevant websites through search engines and they
prefer those sites that come on the first page of the
search results. Therefore it is very much necessary
to list your site in the top 10 search results.
To know how your site can get listed on search engines
read How do I get my site listed on search engines and
directories.
Here are some tips to improve your ranking in Search
Results:
1. Try to use more relevant and important keywords
in the text of your webpage and title.
2. Try to use the keywords frequently, but do not repeat
it again and again. Let the keywords flow smoothly with
your text.
3. Try to get more and more links from other sites.
If you are linked with many sites, search engines will
treat you as a popular site. You can also swap links
with other site.
4. Add meta keyword and meta description tags to your
site.
5. Use text to describe your content. Image is very
helpful to understand the content, but search engines
cannot read the text inside image files, it treats the
files as images.
6. Do not try to trick search engines or spam them.
This can result your site being removed from their listing.
You will also get market tips on our website from time
to time. To know more log on to www.Members Online.com
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Backup System and Uptime
23. How do I backup my website?
You don’t need to backup your site because our
server does that regularly. If you still want to backup
your site you can use any “Offline Browser”.
The offline browser will copy your website to the hard
drive of your computer.
You can find offline browsers at www.download.com or
www.httrack.com
You can also save the pages of your site separately.
To do that – click on File and then click on Save
As.
24. Sometimes my pages timeout or expire. What
is happening?
There may be various reasons behind page timeout or
expired. If your website doesn’t respond within
the time set by your web browser e.g. Internet Explorer,
Netscape Navigator etc.), you may get the message that
page is expired or timeout. Another cause of timeout
and expired pages is slow internet connection between
your computer and our server. This is generally caused
by your ISP (Internet service Provider), the company
that provides your internet connection.
If the ISP is being used by too many people at the
same time, this problem occurs. But there is no problem
from our server because we are able to handle more connection
bandwidth than we need.
To solve your problem, you can do any of the following:
1. Copy and paste your page in a word processor like
Microsoft Word or Notepad and then save it. To copy
–
a. Select the text
b. Press Ctrl+C
c. Go to the word processor
d. Press Ctrl+V
e. Your text will be pasted
f. Now you can save it
2. You can save your text frequently to lose less work.
But copy and paste process is more convenient.
3. or you can write the text and save it in your word
processor. Later you copy from the word processor and
paste to your page. The advantage of this technique
is, you can always have a local copy of your text.
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25. What are the system requirements
for running the Members Online Web Design Center?
The recommended system configuration to use the Members
Online Web Design Center is Internet Explorer 5.5 and
above.
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